ISZ GROUP
Topic
Automation
2 articles
Case Studies
How a European Telecom Leader Saved 500 Days of Labor and Unlocked €300M in Value with ISZ Process Intelligence
A leading European telecommunications provider deployed ISZ GROUP's process mining and AI automation platform to transform nationwide fiber broadband delivery — saving 500 business days, improving customer retention by 15%, and generating €300M in business value.
ISZ GROUP · April 20, 2025 · 8 min
Case Studies
Reimagining Enterprise Support with the ISZ AI Platform
How ISZ GROUP deployed its own AI infrastructure to transform customer support — achieving 89% AI-assisted self-service, 37% automated case workflows, and 60% AI-generated knowledge articles.
ISZ GROUP · March 1, 2025 · 6 min