Privacy Policy

This Privacy Policy describes how ISZ GROUP LLC and ISZ GROUP G.K. (collectively, "ISZ GROUP", "we", "us", or "our") collect, use, and protect information about you when you visit our website at iszgroup.com or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and company name when you submit a form or contact us directly.
• Usage data — information about how you interact with our website, including pages visited, time spent, and browser type, collected via analytics tools.
• Communications — content of messages you send us via email or contact forms.
• Technical data — IP address, browser type and version, operating system, and referral source.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you have requested.
• Improve and optimize our website and services.
• Send relevant communications about our services, where you have consented.
• Comply with legal obligations and enforce our agreements.
• Detect and prevent fraud or misuse of our services.

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent — where you have given clear consent for us to process your data.
• Legitimate interests — for purposes such as improving our services and communicating with existing contacts.
• Contractual necessity — to fulfill a contract or pre-contractual steps at your request.
• Legal obligation — where processing is necessary for compliance with applicable law.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist in operating our website and delivering our services, subject to strict confidentiality agreements. These providers are only permitted to use your data to perform services on our behalf.

We may also disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of ISZ GROUP, our clients, or others.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmitted to or from our services is encrypted using industry-standard protocols (TLS). However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data, subject to certain conditions.
• Restriction — request that we limit the processing of your data.
• Portability — request transfer of your data to another controller.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at [email protected].

8. International Data Transfers

ISZ GROUP operates globally, with entities in the United States and Japan. Your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Cookies

Our website uses cookies and similar technologies to enhance your experience and collect usage data. For full details, please refer to our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: